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Hawthorns Group Update On COVID-19

I am writing to provide you all with an update on where we are within the current pandemic.

I am truly inspired by all the work that our staff are doing in our independent living communities, which is to be applauded. They are all heroes, proudly working through this pandemic with courage and strength. I also wish to thank all of our residents, for their understanding and support for the staff as they have had to adapt how they work, and the positive and upbeat approach they are taking at this difficult time.

I continue to visit the Facebook pages and always look forward to see what great things are going on! Staff and residents are truly keeping each other going, and I know that families and friends all take comfort from viewing these posts, to see for themselves how daily life is carrying on. I would like to thank all those connected with the Hawthorns locations for their touching messages of thanks and goodwill, especially those who want to visit as before, but are unable to.

Sadly, we still cannot allow visitors in, and after many weeks of lockdown we know that the stress of this is taking its toll. However, we must remember the priority of ‘staying safe’ and therefore do our best to keep residents and families connected via various forms of social media. In the meantime, our dedicated staff are standing in as ‘family’, always there for the residents, for time and company.

At long last testing is now becoming available, and some of our staff have already been tested. We are also seeing some testing for residents, although this to date only been whilst in hospital, and we hope that testing will become more widely available for all in time. Until we are in a stronger position to know who is a carrier and who isn’t, we will continue to follow the Government guidance regarding self-isolation and social distancing, so that we can keep everyone as safe as possible.

We remain fortunate in our provision of PPE, and as part of our Coronavirus Strategy Plan some months ago, we formed excellent relationships with suppliers and are working with them on a proactive basis to maintain our stocks. We have no shortage of PPE and will ensure that this remains the case. Staff continue to follow all protocols that were established at each residency, to protect the residents, themselves and everyone’s families; we will also implement any new guidance as soon as it is released by the Government, Public Health England or the World Health Organisation.

We will continue to send out regular communications to keep you all updated, but if you have any questions, please speak with the management team who will do their best to answer.

Once again, I sincerely thank you all. Best wishes and stay safe,

Lisa Soper
Operations Director

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