The Tripney’s Lead by Example

Married super-duo, Paul and Sandra Tripney, have proven themselves as driving forces of innovation for the Hawthorns independent living communities for more than ten years.

Having spent three years at The Hawthorns Clevedon in a number of positions, the couple relocated to The Hawthorns Braintree in 2012 for temporary Assistant Manager assignments while awaiting visas to work for The Hawthorns original parent group in the USA. Plans soon changed though, and they stayed in Braintree, becoming the General Managers in 2015. They continue to hold the helm there still, testament to their outstanding contribution and dedication they continue to demonstrate.

With a supportive management team, Paul and Sandra oversee the Braintree community 24 hours a day, seven days a week. “It’s the business philosophy of putting our retirees first and aiming for 100% resident satisfaction that has appealed to us throughout our Hawthorns career.” says Paul.

Operations Director, Lisa Soper comments: “Paul and Sandra are first-class managers and lead by example. They are passionate about The Hawthorns and the development of community and intergenerational links, and they are always seeking to create new initiatives for their residents, with the sole aim of making life at The Hawthorns Braintree a joy for all that live there. They have exceptional enthusiasm and passion for providing a quality service”.

Resident, Linda E Stock, has been a resident at The Hawthorns Braintree for three years. “Paul and Sandra always have time to talk to us and put themselves out to ensure everyone is happy. They know the type of entertainment we enjoy and arrange it accordingly. Easter and Christmas are especially the most enjoyable times. The staff here are a credit to them both, always supportive and ready to give us a helping hand. They make us feel safe in our apartments when we retire at night, and that is a great comfort to us all.”

Paul and Sandra are keen runners and have participated in half and full marathons for The Hawthorns Braintree’s nominated charity of the year on numerous occasions. This year, they will be taking part in the Royal Parks Half Marathon in October in aid of the Make-A-Wish Foundation. Aside from The Hawthorns and fundraising for charity, Paul and Sandra have a tremendous passion for scuba diving. Having been fortunate enough to dive all around the world, they delight in sharing their experiences and underwater photographs with residents after each new adventure.