The Hawthorns Clevedon – Reassuringly Hospitable
The Hawthorns in Clevedon has been ranked sector leader with the prestigious Hospitality Assured Award thanks to the extraordinary levels of service delivered at their all-inclusive independent living retirement community.
The assessor report which was highly complementary noted; “There are many lifelong friendships flourishing between the residents who are free to participate or not in the planned activities.” And “Food is always an important social activity for the residents who dine with their friends on superior quality food and beverages. These are well presented, nutritious and appetising with an abundance of choice.”
Hospitality Assured is the national quality standard created and licensed by the Institute of Hospitality, specifically for customer-facing, service-orientated hospitality-focused businesses. The process enables and encourages organisations to look at their operation through the eyes of the customer at every level of the organisation, identify what is great about the customer service and what could be improved.
The institute seeks to award businesses with this distinguished accreditation that exceed excellence and world-class processes and hospitality best practice, customer service standards and employee engagement at a specific site, examining services from front of house, food and beverage, culinary and housekeeping services. It focuses on the standard of front-line service delivery and compliance with legal and regulatory processes practice and continuous improvement and professionalism.
Davesh Kumar, Head of Hotel Services for the Hawthorns Group was delighted with the achievement: “The Hawthorns Clevedon has been serving residents for more than 20 years and staff take their roles and levels of hospitality very seriously. Congratulations to Tim and his team who work tirelessly to maintain a first-class service.”